Our shop handcrafts all handmade products within 2 to 4 weeks depending on the item and current order load with smaller non-custom items taking less time and large or custom orders taking more time. If you need a rush order, please contact us at firstname.lastname@example.org to see if we can accommodate you. Rush orders, if accepted, are subject to an overtime fee determined by the product and how quickly you need it.
Made to Order vs. Pre-Made
Some of our items are pre-made and will ship or can be picked up a lot sooner. We recommend you calling or emailing us to see if we have your item already completed and in stock.
Both are handmade but the pre-made is shipment ready while the made-to-order products take time to be created for you. Larger or custom orders take longer while smaller non-custom orders take less time.
The product(s) you receive might vary slightly from the product picture due to the nature of your product(s) being 100% handmade to order.
Please be aware that metal has natural variations. Not every piece is the same.
We accept custom orders according to our current workload.
Please contact us for a quote. Custom orders can have a lengthier processing time. Ask us for details.
Orders that are customized to the buyer are not returnable or refundable. This includes completely custom items, or items that are not of the stock colors. Please make sure your information submitted is correct as we will not replace the item free if there is a mistake made by the buyer.
Returns are done on a case by case basis as most of the items in the shop are made to order. There will be a 25% restocking fee on returns to cover original shipping costs. You must contact us in order to be approved for a return and refund. Please contact us within 48 hours of receiving your item in order to be considered for a return and must be mailed back to us within 7 days. Orders are no longer eligible for a return after this period due to the industry of our items. The cost of shipping from the buyer to our location is the buyer's responsibility.